Terms of service
Warranty & Terms
We stand behind the quality of our work. If you experience any issue with your product, contact us and our team will help find the best solution.
HighTouch Leather provides a 6-month warranty from the date of purchase against manufacturing defects only.
The warranty does not apply to:
- Defects not reported within the warranty period.
- Damage from accidents, negligence, unauthorised repairs, tampering, lost parts, normal wear and tear, or exposure to extreme temperatures, solvents, acids, rain, or water.
- Finish wear on metal surfaces such as plating or coating on locks, frames, and channels.
- Zip bursts, cracks, dents, scratches, or tearing of inner lining or fabrics.
If a product needs replacing but is discontinued or unavailable — or needs repair but spare elements aren't available — HighTouch Leather may, at its discretion, offer a similar or equivalent product at a specific price.
To claim warranty, email hightouchonline@gmail.com, visit us at 8, Sion-Bandra Link Rd, Laxmi Baug, Dharavi, Mumbai, Maharashtra 400017, or call +91 98675 31246. If you can't visit in person, we can arrange pick-and-drop where available; courier costs are borne by the customer.
HighTouch Leather will, at its option and within a reasonable time, repair or replace a defective product, and reserves the right to determine whether a defect is covered. Disputes relating to these terms are subject to the exclusive jurisdiction of the courts in Mumbai.