Returns & Exchanges
We take immense pride in our craftsmanship. If you receive an incorrect or transit-damaged piece, our concierge will make it right promptly.
Email Within 48 Hours
Email hightouchonline@gmail.com with your order number and unboxing video if damaged/incorrect.
Doorstep Collection
Once approved, we coordinate a reverse courier pickup. Simply pack the item in its original condition with all tags intact.
Instant Resolution
Upon receipt at our atelier, an immediate replacement is dispatched or a 100% refund is credited to your original payment method.
Bespoke Made-to-Measure Policy
Because custom made-to-measure garments are individually drafted and hand-cut to your specific millimeter dimensions, standard retail returns are not applicable.
Our Fit Guarantee: If there is any significant discrepancy between the measurements you submitted and the garment received, our atelier will re-tailor or replace the piece at zero additional labor cost.