Welcome to our FAQ. If your question isn't answered here, email hightouchonline@gmail.com or call +91 98675 31246 — our team is happy to help.
Shipping & Delivery
Do you offer international shipping?
Retail orders ship free within India. Worldwide shipping is available for custom and wholesale orders — see our Shipping & Delivery page for details.
What if I'm not available to receive my order?
Our courier will attempt delivery again. After a missed second attempt, the package returns to our fulfilment centre.
How do I track my order?
You'll receive a tracking link by email or SMS. Please follow up with the courier as needed.
Cancellations & Refunds
How do I cancel an order?
Email or call us with your order number. Cancellations before dispatch receive a full refund.
What's your refund process?
Once confirmed, refunds are credited to your original payment method within 8–10 days.
Returns & Exchanges
How do I start a return or exchange?
Email us with your order number and reason. Please record an unboxing video as proof.
What if my product arrives damaged?
Contact us within 48 hours of receipt and we'll guide you through it.
Warranty
How do I claim warranty?
Follow the steps on our Warranty page; we provide a 6-month warranty against manufacturing defects.
Privacy & Support
Is my information secure?
Yes — see our Privacy Policy. For any other help, email hightouchonline@gmail.com.