ORDER POLICY & TRANSPARENCY

Cancellations & Refunds

We believe in transparent and effortless service. Read our full policy on order cancellations and refund timelines below.

PRIOR TO DISPATCH

Cancellation By Client

Changed your mind? No problem. We issue a 100% full refund for any order cancellation requested before dispatch from our workshop.

Simply email hightouchonline@gmail.com with your order number or call +91 98675 31246.

TIMELINE & SETTLEMENT

Once a cancellation or eligible return is confirmed, your refund is credited directly to your original payment method within 8–10 business days.

You will receive an automated banking transaction reference and email confirmation as soon as the refund is initiated.

Have a Question Regarding Your Order? Our concierge is available Monday to Saturday, 10:00 AM – 8:00 PM IST.