Refund policy
Returns & Exchange — Retail Orders
You're eligible for a return or exchange if:
- You received the wrong product.
- The product is defective, damaged in shipping, tampered with, or missing parts or accessories.
Please record a video while unboxing as proof — it may be required to process your request. Raise requests within 48 hours of delivery by emailing hightouchonline@gmail.com with your order number, contact number, and reason. Requests after 48 hours may be declined.
Once approved, we'll arrange a reverse pickup. Pack the item in its original condition with all tags attached. Refunds are issued to the original payment method once the item reaches us safely; if an exact replacement isn't in stock, we'll refund you.
Returns or exchanges may be declined if the item was damaged in your possession, isn't different from what was shipped, or isn't returned in original condition with tags and accessories. HighTouch Leather reserves the right to approve or decline any request.
Returns & Exchange — Wholesale & Custom Orders
Because these garments are custom-made to your measurements, we don't offer returns, refunds, or exchanges. If there's a significant discrepancy between the measurements you provided and the garment received, we'll replace it at no extra cost after you return the original. Customers are responsible for return shipping for verification. Minor variations are normal: all garments are handmade, and genuine leather naturally varies in colour and texture.
Cancellation — by the Customer
Changed your mind? No problem. We'll issue a full refund for any cancellation before dispatch, credited to your original payment method within 8–10 days. HighTouch Leather determines whether an order has been dispatched.
Cancellation — by HighTouch Leather
Occasionally we may need to cancel or decline an order — for example due to limits on order quantities, errors in product or pricing information, or issues flagged by our fraud-prevention checks. If we need more information to process your order, we'll contact you. Where we cancel an order, we issue a full refund within 8–10 days.
To cancel, email hightouchonline@gmail.com with your order number, or call +91 98675 31246.
Disputes are subject to the exclusive jurisdiction of the courts in Mumbai.