We are sorry if you felt like returning the product.
The customer is also eligible for a exchange/return, in the following circumstances:
- Wrong product received by the customer
- Products have some defects
- Product has missing parts or accessories,
- Product damaged in shipping
- Product has tampered
When unboxing the product, you are prompted to record a video as proof. You will be asked to submit the video in order to use the return/exchange option.
We ensure that any exchange requests submitted within 48 hours for incorrect or damaged goods are handled as efficiently as possible. However, after 48 hours, any request for exchange for the above examples is likely to be declined.
To raise a return/exchange request kindly email us on hightouchonine@gmail.com mentioning your order number and your contact number and reason for return/exchange or Contact us at 8, Sion-Bandra Link Rd, Dharavi Slums, Laxmi Baug, Dharavi, Mumbai, Maharashtra 400017
+91986753124
Our Team will get in touch with you and assist you for further procedures.
Reverse Pickup will be arranged at the earliest, once your request is approved. Please pack the product properly with all tags attached We will initiate the refund to the original payment method. Once the product reaches us safely.If the replacement request is placed and the we do not have the exact same product in stock, a refund would be issued to you.
Return /exchange may be disapproved if:
- It is determined that the product was damaged while in your possession.
- The product is not different from what was shipped to you
- The product is not returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
High Touch reserves full right to approve or disapprove any exchange or return request.
The courts in Mumbai will have exclusive jurisdiction over any disputes
